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Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any questions about our payment policy, please feel free to ask.
We recommend that you include the cost of veterinary care in your annual expenses. However, we understand that this sometimes isn’t possible. If you contact us ahead of time, we can help you determine ways to keep costs down and stay within your budget. For instance, some preventive veterinary care can be spread out over several visits. Your veterinarian will work with you to come up with a cost-effective plan to keep your pet current on vaccinations and other necessary services.
We do accept major credit cards, as well as veterinary insurance plans, which can help cover many routine and emergency services.
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergency situations, and vacation schedules all play a role in their availability.
Please feel free to ask for a specific veterinarian or veterinary technician when you schedule your appointment, and we will do what we can to facilitate your request. However, please be understanding if we can’t. All of our team members are highly skilled professionals who look forward to your pet’s visit.
We’d be happy to send proof of vaccination to your pet’s kennel! Just let us know the fax number.
Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet.
Not all health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes.
A cure may not always be possible, and treatment may be ongoing. Your veterinary team will do everything they can to find answers and continue to help your pet.
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet.
A physical exam is necessary so your veterinarian can provide an accurate diagnosis and proper treatment. Treating a pet for the wrong disease or condition will cost more in the end and could be harmful or even deadly to your pet.
For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at our hospital.
They must continue to be restrained while they are in the reception area and while traveling to and from the exam rooms. Your veterinarian or veterinary technician will let you know when it’s OK to let your pet off-leash or out of his or her carrier.
There is often a lot going on at our hospital. Combine that with the unfamiliar surroundings and new animals, and any pet—even one that is well trained—might become uneasy or overly excited.
We want you and your pet to have as pleasant an experience as possible every time you visit our hospital, so we ask all our clients to respect our policy.
Although natural remedies may offer some protection or repellency against parasites, they are not nearly as effective as prescription products. In addition, natural remedies often need to be applied far more frequently than once a month, making them less convenient as well.
Some, such as garlic, may actually be harmful to your pet.
Just because a product has “natural” on its label doesn’t mean it’s safe. Consult with your veterinarian before using any over-the-counter preventives on your pet.
Anesthesia-free dentistry, or non-professional dental scaling, can be extremely dangerous for pets, for a number of reasons.
Most pets won’t lie still during a dental cleaning, so there is a strong risk of injuring the pet’s gums and other soft tissue in the mouth. A frightened pet could also bite the clinician.
Even if your pet could be trained to remain completely still for all the scraping and noise of the procedure, his or her teeth need to be cleaned under the gums, where tartar and dental disease can hide. This process is uncomfortable, which is why pets should be anesthetized.
Dental, or periodontal, disease begins in the spaces under the gums where the teeth and gums meet. Cleaning just the visible surfaces of the teeth only makes owners feel like their pets’ teeth are clean, when in reality, dental disease is still trapped under the gumline.
Your pet also needs to be ventilated during the procedure. Ventilation keeps your pet’s airway open and keeps tartar from potentially ending up in his or her lungs, where it can actually kill your pet.
The cosmetic cleaning that a pet would get from a non-professional scaling just isn’t worth your money or your pet’s health.
Almost all puppies are born with intestinal parasites, which are passed from mother to pup during pregnancy.
Although kittens are not infected when they’re born, they can become infected through their mother’s milk.
Puppies can also become infected while they’re nursing.
During your pet’s wellness exam, your veterinarian will take your pet’s history and perform a thorough physical examination. He or she will also give your pet appropriate vaccinations and perform a diagnostic workup, which may include blood, fecal, and urine tests to check for parasites and underlying diseases.
Your veterinarian will prescribe preventives and may recommend dental work or other follow-up care. The specific services provided during the exam will vary depending on your pet’s age. You can help by letting your veterinarian know if you’ve noticed any unusual behavior or physical changes in your pet.
Never give your pet medication intended for people unless your veterinarian has prescribed it.
Most over-the-counter pain relievers, such as acetaminophen (Tylenol) and ibuprofen (Advil, Motrin), can have serious, potentially fatal consequences if a pet ingests them.
A variety of pain medications are available for dogs and cats. Your veterinarian can help you determine which one will fit your budget and help alleviate your pet’s pain.